0.005/15/95 SUE TATE 1.0 INTRODUCTION ------------ THE TELEPHONE NETWORK SYSTEM, WHICH WAS DEVELOPED USING DIRECT TALK2 SOFTWARE, IS A COLLECTION OF PROGRAM MODULES THAT PERFORM THE FUNCTIONS OF A DATA ENTRY OPERATOR. THEY ARE WRITTEN TO PROVIDE INTERACTION BETWEEN THE COMPUTER AND A CALLER, USING THE TELEPHONE TO PROCESS REGISTRATIONS FOR CREDIT AND NON-CREDIT (CEU) CLASSES, CHARGE TUITION TO A CREDIT CARD, GIVE GENERAL INFORMATION ABOUT THE THE COLLEGE, INQUIRE ABOUT FINANCIAL AID, FIND OUT THE STATUS OF A CLASS, LEAVE A VOICE MAIL MESSAGE, GET VOICE MAIL MESSAGES, OR BE TRANSFERRED TO A COLLEGE REPRESENTATIVE. THROUGH PRE-RECORDED MESSAGES THE CALLER IS PROMPTED TO MAKE MENU SELECTIONS OR ENTER REQUESTED INFORMATION BY PRESSING THE NUMBERS ON A TOUCH-TONE TELEPHONE. THE COMPUTER INTERPRETS THE TELEPHONE INPUT AND "KEYS" THE DATA ON AN SIS SCREEN. THE CALLER WILL BE REPROMPTED FOR ANOTHER TRY WHEN AN INVALID RESPONSE IS DETECTED. THE CALLER AND THE COMPUTER CONTINUE THEIR "CONVERSATION" UNTIL THE TASK IS COMPLETE AND THE CALLER HANGS UP. THE SYSTEM HAS BEEN DEVELOPED WITH THE FLEXIBILITY TO TAILOR THE PROCESSING AND MESSAGES TO A SPECIFIC COLLEGE'S NEEDS, MAKING IT POSSIBLE FOR EACH INSTITUTION TO OFFER THE SERVICES AND INFORMATION IT CHOOSES. THERE ARE CONTROL RECORDS STORED IN DATABASE FILES ON THE DIRECT TALK2 MACHINE FOR EACH COLLEGE, WHICH TELL THE SYSTEM WHICH FEATURES AND VOICE PROMPTS TO ACCESS FOR THAT PARTICULAR SCHOOL. 2.0 SYSTEM NARRATIVE ---------------- THE TELEPHONE NETWORK FEATURES INCLUDE REGISTRATION, CREDIT CARD PAYMENT, GENERAL INFORMATION, FINANCIAL AID, CLASS STATUS, TRANSFER TO A COLLEGE REPRESENTATIVE, AND VOICE MAIL. THE SYSTEM CAN REMAIN ONLINE 24 HOURS A DAY, ALTHOUGH SOME COMPONENTS WILL NOT BE AVAILABLE WHEN IMS IS DOWN. THE SYSTEM DIAGRAM BELOW SHOWS THE WAY THE CALLER IS DIRECTED THROUGH THE MENUS, FOLLOWED BY A DESCRIPTION OF EACH FEATURE. WELCOME ] ] ANNOUNCEMENTS ] ] MAIN MENU ] ] GENL---REG---FIN---CLASS---CEU---VOICE---TRAN---REC---EXIT INFO PAYMT AID STAT REG MAIL CALL ANCMT ] ] ] ] ] ] ] ] ] ] - - - - - - - - - 1 2 3 4 5 6 0 # 9 1 2 3 4 - - - - --------> ] ] ] ] ADMIT INFO REGISTRATION ANNUAL AWARD INQ BY ID ] ] ] ] ] ] ] ] REG INFO CHARGE TUITION TERM AWARD RETURN ] ] ] ] ] ] PAYMNT INFO LIST CLASSES RETURN ] ] ] ] FIN AID INFO HELP ] ] ] ] CALENDAR RETURN ] ] BOOKSTORE INFO ] ] TRANSCRIPT INFO ] ] TRANSFER CALLER ] ] RETURN 5 6 0 # 9 ----> - - - - - ] ] ] ] ] CEU REG/PAYMT TAKE VOICE MAIL TRANSFER CALL REC ANN RETURN ] ] ] ] ] ] ] ] LIST CLASSES RETURN RETURN RETURN ] ] ] ] HELP RETURN ] ] RETURN WELCOME: -------- WHEN THE COMPUTER DETECTS THAT A CALL HAS BEEN RECEIVED, IT WILL ANSWER THE PHONE AND SPEAK A WELCOME MESSAGE THAT IS SPECIFIC TO THE COLLEGE TO WHOM THE PHONE LINE IS DEDICATED. THE SYSTEM KNOWS FROM A CONTROL RECORD WHICH COLLEGE IS ASSOCIATED WITH A PARTICULAR PHONE LINE. ANNOUNCEMENTS: -------------- ONE OF THE FEATURES OF THE SYSTEM IS THE ABILITY TO BROADCAST SPEC- IAL ANNOUNCEMENTS THAT CAN BE RECORDED FROM A REMOTE LOCATION. IF A MESSAGE HAS BEEN RECORDED, IT WILL BE PLAYED IMMEDIATELY AFTER THE WELCOME. THE PRIMARY PURPOSE IS FOR HOLIDAY OR INCLEMENT WEATHER ANNOUNCEMENTS THAT ALL CALLERS WILL WANT TO HEAR. THERE ARE SEVERAL PRE-RECORDED MESSAGES THAT CAN BE SELECTED FOR INCLEMENT WEATHER CLOSINGS. MAIN MENU: ---------- A MENU WILL BE PRESENTED TO THE CALLER AND THEY WILL PROCEED BASED ON THE OPTION SELECTED. THEY MAY BE OFFERED GENERAL INFORMATION, REGISTRATION AND PAYMENT, FINANCIAL AID INQUIRY, CLASS STATUS INFORMATION, REGISTRATION FOR CORPORATE AND COMMUNITY SERVICE CLASSES (CEU), VOICE MAIL, AN OPPORTUNITY TO BE TRANSFERRED TO A COLLEGE REPRESENTATIVE, AND AN EXIT. THE OPTION TO RECORD GENERAL ANNOUNCEMENTS IS ACCESSED FROM THE MAIN MENU BY PRESSING THE '*' KEY BUT HAS BEEN PURPOSELY EXCLUDED FROM THE MENU TO AVOID UNAUTHORIZED PERSONS ATTEMPTING TO ACCESS IT. THE MENU OPTIONS THAT ARE OFFERED DEPEND ON HOW THE COLLEGE HAS SET UP THEIR CONTROL RECORDS. IF FOR EXAMPLE, A COLLEGE CHOOSES NOT TO OFFER FINANCIAL AID, IT WILL NOT BE SPOKEN AS A CHOICE AND WILL BE TREATED AS AN ERROR IF A CALLER SELECTS IT ANYWAY. GENERAL INFORMATION: -------------------- UPON SELECTING THE OPTION FOR GENERAL INFORMATION, THE CALLER WILL BE GIVEN ANOTHER MENU TO CHOOSE ADMISSIONS INFORMATION, REGISTRA- TION INFORMATION, PAYMENT INFORMATION, FINANCIAL AID INFORMATION, THE COLLEGE CALENDAR, BOOKSTORE INFORMATION, TRANSCRIPT INFORMATION, AND AN OPPORTUNITY TO BE TRANSFERRED TO A COLLEGE REPRESENTATIVE, OR TO RETURN TO THE PREVIOUS MENU. THE GENERAL INFORMATION MENU WILL ONLY LIST THE ITEMS FOR WHICH THE COLLEGE WISHES TO PROVIDE INFORMATIONAL TEXT. EACH COLLEGE WILL DEVELOP THE TEXT THEY WANT TO USE AND IT WILL BE RECORDED SPECIFICALLY FOR THAT SCHOOL. GENERAL INFO MENU OPTIONS: -- ADMISSIONS -- THE ADMISSIONS OPTION ALLOWS COLLEGES TO GIVE INFORMATION ABOUT THEIR ADMISSIONS POLICIES AND PROCEDURES. -- REGISTRATION -- THE REGISTRATION OPTION IS INTENDED FOR INFORMING STUDENTS ABOUT THE REGISTRATION PROCESS, AND MAY INCLUDE GUIDELINES FOR TELE- PHONE REGISTRATION. -- PAYMENT -- THE PAYMENT OPTION CAN SPECIFY THE TYPES OF ACCEPTABLE PAYMENT, THE MAILING ADDRESS, REFUND POLICY AND OTHER IMPORTANT INFOR- MATION. -- FINANCIAL AID -- THE FINANCIAL AID OPTION HAS A SUBMENU FOR THE CALLER TO SELECT INFORMATION ABOUT THE CURRENT FINANCIAL AID YEAR, NEXT YEAR'S REQUIREMENTS, OFFICE HOURS, MAILING ADDRESS AND OTHER FINANCIAL AID INFORMATION. -- COLLEGE CALENDAR -- THE CALENDAR OPTION ALLOWS A CALLER TO ACCESS THE IMPORTANT DATES FOR A SPECIFIC SEMESTER. THE DATES ARE IN A FILE THAT ARE DEFINED BY THE TYPE OF DATE (I.E. REGISTRATION, GRADUATION, ETC.) AND ARE LISTED FOR THE TERM SELECTED. -- BOOKSTORE -- THE BOOKSTORE OPTION PROVIDES HOURS OF OPERATION, LOCATIONS, PHONE NUMBERS AND OTHER IMPORTANT BOOKSTORE INFORMATION. -- TRANSCRIPT -- THE TRANSCRIPT OPTION GIVES INFORMATION ABOUT THE PROCEDURE FOR REQUESTING A COLLEGE TRANSCRIPT. -- TRANSFER CALLER -- BY SELECTING THE OPTION TO BE TRANSFERRED TO A COLLEGE REPRE- SENTATIVE, THE CALLER CAN BE GIVEN A DIRECTORY TO SELECT FROM, OR TO BE TRANSFERRED TO ADMISSIONS AND RECORDS. EACH COLLEGE MAY SET UP THEIR DIRECTORY TO INCLUDE SPECIFIC OFFICES TO BE OFFERED. -- RETURN -- BY SELECTING THE RETURN OPTION THE CALLER GOES BACK TO THE MAIN MENU. REGISTRATION AND PAYMENT: ------------------------- WHEN THE CALLER SELECTS THE OPTION TO REGISTER OR CHARGE TUITION TO A CREDIT CARD, THERE ARE SEVERAL STEPS THAT TAKE PLACE BEFORE THEY ARE ACTUALLY PROMPTED TO CHOOSE FROM A MENU. FIRST THE PROGRAM DETERMINES FROM CONTROL RECORDS WHETHER THE IMS SESSION IS AVAILABLE TO THE SYSTEM, THEN IF THE DATE IS A SCHEDULED REGISTRATION OR PAY- MENT PERIOD. IF IMS IS DOWN, OR THE CURRENT DATE IS NOT DEFINED AS A SCHEDULED REGISTRATION OR PAYMENT TIME, THE CALLER WILL BE ADVISED THE SYSTEM IS UNAVAILABLE, BUT WILL BE TOLD WHEN REGISTRATION WILL NEXT BE HELD AND THEN RETURNED TO THE MAIN MENU. THE SYSTEM ALLOWS REGISTRATION FOR MULTIPLE TERMS SIMULTANEOUSLY. THE REGISTRATION TERMS ARE CONTROLLED BY SETTING THE OPTIONS AND FILES TO INDICATE MULTIPLE TERMS. THE CALLER WILL BE PROMPTED TO SELECT A TERM IF MULTIPLE TERMS ARE AVAILABLE, OTHERWISE THEY WILL BE TOLD THE TERM FOR WHICH REGISTRATION IS BEING HELD. DURING REGISTRATION AND/OR PAYMENT, THE STUDENT WILL BE ASKED TO KEY THEIR SOCIAL SECURITY NUMBER AND PIN NUMBER INTO THE TELEPHONE. THE SYSTEM REMEMBERS THIS INFORMATION AND THE CALLER WILL ONLY BE ASKED TO ENTER IT ONCE IN THE COURSE OF THE CALL, EVEN THOUGH THEY MAY ACCESS OTHER OPTIONS THAT REQUIRE THE SOCIAL SECURITY AND PIN NUMBER THE CALLER HAS PROVIDED. THE SYSTEM ENVOKES THE SIS SCREEN TTR020 TO VALIDATE THE SOCIAL SECURITY AND PIN NUMBER. IF AN ERROR IS DETECTED, THE CALLER WILL BE GIVEN AN OPPORTUNITY TO RETRY, OR IF THEY BELIEVE THE INFORMATION IS CORRECT, BE TRANSFERRED TO THE ADMISSIONS AND RECORDS OFFICE FOR HELP. STUDENTS WILL BE RESTRICTED FROM PROCEEDING IF THEY ARE ON ACADEMIC SUSPENSION OR DISMISSAL, OR THEY HAVE A FINANCIAL OBLIGATION TO THE COLLEGE. ONCE THEY HAVE BEEN VALIDATED, THEY WILL BE OFFERED A CHOICE OF REGISTRATION, CREDIT CARD PAYMENT OR RETURN TO THE PREVIOUS MENU. REGISTRATION: ------------- THE SYSTEM PROVIDES DIFFERENT REGISTRATION PERIODS BASED ON WHETHER A STUDENT IS CURRICULAR OR NON-CURRICULAR, OR THEY CAN BE THE SAME, WHICH IS DETERMINED BY THE WAY THE REGISTRATION CONTROL RECORDS ARE SET UP. IN ADDITION, THE SYSTEM ONLY ALLOWS STUDENTS CODED AS ELIG- IBLE TO SELF-ADVISE TO REGISTER BY PHONE. EACH COLLEGE DECIDES THE STUDENT POPULATION THAT WILL BE ELIGIBLE AND SETS THE SELF-ADVISING FLAGS ACCORDINGLY. STUDENTS THAT ARE NOT ELIGIBLE WILL BE SO AD- VISED AND RETURNED TO THE PREVIOUS MENU, AS WILL THOSE WHO HAVE BEEN GIVEN LIMITED PERMISSION TO TELEPHONE REGISTER WHICH HAS EXPIRED. THE SECOND GROUP WILL BE TOLD TO SEE THEIR ADVISOR BEFORE THEY CAN TELEPHONE REGISTER. ONCE A STUDENT HAS BEEN DEEMED ELIGIBLE THEY WILL BE PROMPTED TO SELECT FROM THESE OPTIONS: -- ADD A CLASS -- THE STUDENT IS PROMPTED TO "ENTER" THE 4-CHARACTER CLASS ID NUMBER. THE SYSTEM WILL ATTEMPT TO LOCATE THE CLASS AND ADD IT TO THE STU- DENT'S SCHEDULE. THE SYSTEM WILL CHECK FOR FULL OR CANCELLED CLASSES, CONFLICTS WITH OTHER CLASSES FOR WHICH THE STUDENT IS REGISTERED AND COMPARE THE TOTAL CREDITS AGAINST THE COLLEGE'S LIMIT, PRIOR TO ADDING THE CLASS. ANY ERRORS WILL BE EXPLAINED AND THE CALLER RETURNED TO THE REGISTRATION MENU TO TRY AGAIN. THE STUDENT WILL ALSO BE GIVEN THE AMOUNT OF TUITION AND FEES THAT ARE OUTSTANDING, ALONG WITH THE PAYMENT DEADLINE. -- DROP A CLASS -- THE CALLER IS ASKED TO "ENTER" THE 4-CHARACTER CLASS ID OF THE CLASS THEY WISH TO DROP. IF THE STUDENT IS CURRENTLY REGISTERED, THE CLASS IS DROPPED, AND IF NOT, THEY ARE ADVISED OF THE ERROR AND RETURNED TO THE REGISTRATION MENU TO TRY AGAIN. -- LIST -- CALLERS MAY CHOOSE THE OPTION TO LIST THEIR SCHEDULES. THE SYSTEM WILL "READ" THE CLASS ID OF EACH CLASS FOR WHICH THE STUDENT IS REGISTERED. THIS FEATURE HELPS TO ASSURE STUDENTS THAT THE ADD OR DROP THEY PERFORMED FROM THE TELEPHONE REALLY DID OCCUR. THE AMOUNT OF OUTSTANDING TUITION AND FEES AS WELL AS THE PAYMENT DUE DATE WILL BE SPOKEN AFTER THE CLASSES ARE LISTED. -- HELP -- CALLERS MAY HAVE DIFFICULTY FOLLOWING THE DIRECTIONS, OR HAVE AN- OTHER PROBLEM, AND WANT TO TALK TO A "REAL" PERSON. THEY CAN SELECT THE HELP OPTION WHICH WILL TRANSFER THEM TO ADMISSIONS AND RECORDS. IF FOR SOME REASON THEIR CALL CANNOT BE ANSWERED IN THE REMOTE LOCATION, THE SYSTEM WILL COME BACK ON THE PHONE TO GIVE THE OFFICE NUMBER AND SUGGEST THEY TRY TO CALL LATER. -- PAYMENT -- SELECTING THE CHARGE TUITION OPTION WILL SEND THE CALLER TO THE PAYMENT MENU WHICH WILL BE DISCUSSED IN ANOTHER SECTION. -- RETURN -- BY SELECTING THE RETURN OPTION THE CALLER GOES BACK TO THE REGIS- TRATION AND PAYMENT MENU. CHARGE TUITION: --------------- SELECTING THE OPTION TO CHARGE TUITION EITHER FROM THE MAIN REGIS- TRATION/PAYMENT MENU, OR AFTER COMPLETING A REGISTRATION, WILL GIVE THE CALLER AN OPPORTUNITY TO ENTER CREDIT CARD INFORMATION THAT WILL BE USED TO CHARGE ALL OUTSTANDING TUITION AND FEES. THE CALLER WILL BE GIVEN THE AMOUNT DUE. IF THIS AMOUNT IS ZERO, THEY WILL STILL HAVE THE OPPORTUNITY TO DELETE THEIR CARD NUMBER. WHEN A CREDIT CARD HAS PREVIOUSLY BEEN GIVEN, THE CALLER WILL BE ADVISED THAT THE CARD IS ON FILE AND WILL AUTOMATICALLY BE USED TO CHARGE ANY ADDITIONAL TUITION AND FEES. THEY CAN THEN CHANGE THE CREDIT CARD, DELETE IT, OR CHOOSE A DIFFERENT OPTION. FROM THE PAYMENT MODULE CALLERS CAN SELECT FROM THE FOLLOWING OPTIONS: -- CONTINUE WITH THEIR PAYMENT -- SINCE CALLERS MAY INADVERTENTLY END UP IN THE PAYMENT MENU, THEY ARE ASKED TO RESPOND IF THEY WANT TO CONTINUE WITH PROCESSING THEIR CREDIT CARD. ONCE THEY INDICATE THEY WOULD LIKE TO CHARGE TUITION THERE IS NOT ANOTHER OPPORTUNITY TO EXIT UNTIL COMPLETION, UNLESS THEY SIMPLY HANG-UP. THE CALLER WILL BE ASKED TO ENTER THE TYPE OF CREDIT CARD, 'D' FOR DISCOVER, 'M' FOR MASTERCARD AND 'V' FOR VISA. COLLEGES CAN SPECIFY WHICH TYPE OF CARDS THEY WILLACCEPT FOR PAYMENT, USING CONTROL RECORDS. CALLERS WILL ONLY BE ASKED TO ENTER THE CARDS THE COLLEGE WILL ACCEPT AND IT WILL BE TREATED AS AN ERROR IF THEY CHOOSE ONE NOT OFFERED. THE CALLER IS ASKED TO KEY IN THE EXPIRATION DATE FOLLOWED, IN A MONTH AND YEAR FORMAT. THEY MUST ENTER A LEADING ZERO WHEN THE MONTH IS LESS THAN 10, SO THAT A CARD WHICH EXPIRES MAY OF 1996 WOULD BE ENTERED AS '0596'. THEY ARE THEN PROMPTED TO ENTER THE CARD NUMBER AND THE '#' AT THE END. THEY WILL BE REPROMPTED IF THE CARD NUMBER DOES NOT MEET THE CRITERIA FOR A VALID CARD NUMBER. THE CREDIT CARD IS NOT BEING AUTHORIZED BY THESE EDITS, ONLY VALIDATED FOR REASONABLENESS. THE CREDIT CARD AUTHORIZATION COMPANY, BT NORTHAMERICA, HAS PROVIDED THESE EDITS TO HELP ENSURE THE NUMBER IS POTENTIALLY VALID, AND CATCH A CARD THAT DOESN'T HAVE ENOUGH NUMBERS, OR THE CHECK DIGIT DOES NOT MATCH, OR THE NUMBER IS NOT CORRECT FOR THE TYPE OF CARD; BUT THE ACTUAL CHARGE AUTHORIZATION IS A SEPARATE PROCEDURE WHICH IS DONE AT A LATER TIME. THE CREDIT CARD INFORMATION IS READ BACK TO THE CALLER, AND THEY ARE ASKED TO VERIFY THE INFORMATION IS CORRECT. THEY ARE GIVEN AN OP- PORTUNITY TO REENTER THE CARD IF THEY REALIZE A MISTAKE WAS MADE. ONCE THE CARD PASSES THE EDITS, THE CALLER IS ADVISED IT HAS BEEN SUCCESSFULLY CAPTURED AND WILL BE PROCESSED AT A LATER TIME. IN ADDITION, THEY ARE WARNED THAT NON-ACCEPTANCE BY THE CREDIT CARD COMPANY WILL RESULT IN BEING REMOVED FROM THE CLASS. -- HELP -- STUDENTS WHO WANT TO DISCUSS THEIR PAYMENT WITH THE BUSINESS OFFICE CAN SELECT THE HELP OPTION. THEY WILL BE TRANSFERRED TO THE BUSINESS OFFICE; AND IF THEY CANNOT BE CONNECTED, THE SYSTEM WILL GIVE THEM A PHONE NUMBER TO CALL AT A LATER TIME. -- LIST -- STUDENTS CAN LIST THE CLASSES FOR WHICH THEY ARE REGISTERED. THE SYSTEM WILL "READ" EACH CLASS ID BACK TO THE CALLER. -- REGISTER -- STUDENTS CAN EXIT THE PAYMENT MENU AND GO TO REGISTRATION BY SELECT- ING THIS OPTION. -- RETURN -- THE CALLER WILL BE RETURNED TO THE REGISTRATION AND PAYMENT MENU WHEN THEY SELECT THIS OPTION. FINANCIAL AID INQUIRY: ---------------------- STUDENTS CAN INQUIRE ABOUT THEIR FINANCIAL AID AWARDS WHEN THEY CHOOSE THIS OPTION FROM THE MAIN MENU. BECAUSE OF THE CONFIDENTIAL NATURE OF THIS INFORMATION THE STUDENT WILL BE REQUIRED TO PROVIDE THEIR SOCIAL SECURITY AND PIN NUMBER BEFORE HAVING ACCESS TO ANY INFORMATION. IF THE STUDENT HAS ALREADY GIVEN THIS INFORMATION DURING THE PHONE CALL THEY WILL NOT BE PROMPTED TO GIVE IT A SECOND TIME. THE FINANCIAL AID MENU OPTIONS ARE: -- INQUIRE ABOUT ANNUAL AWARDS -- THIS FEATURE OF THE TELEPHONE NETWORK IS ESPECIALLY HELPFUL DURING THE BEGINNING OF THE ACADEMIC YEAR. STUDENTS MUST SUBMIT APPLICA- TIONS FOR FINANCIAL AID IN ADVANCE AND CAN USE THIS SYSTEM TO DE- TERMINE WHETHER ANY AWARDS HAVE BEEN APPROVED. THE CALLER IS FIRST PROMPTED FOR THE FINANCIAL AID ACADEMIC YEAR. EACH AWARD THAT A STUDENT HAS BEEN GIVEN WILL BE "READ" TO THE STUDENT ALONG WITH THE ANNUALIZED AWARD AMOUNT. AWARDS THAT ARE PENDING AND FOR WHICH FINANCIAL AID HAS PLACED A HOLD ON BY ENTERING AN 'N' IN THE AWARD DISBURSE FIELD ON FIN010 WILL BE SKIPPED, AS WILL ZERO AND BLANK AWARDS. THE STUDENT WILL BE GIVEN A TOTAL OF ALL TYPES OF FINANCIAL AID AWARDED. STUDENTS FOR WHOM THERE IS NO RECORD OF AN AWARD OR THAT THEY HAVE EVEN APPLIED FOR FINANCIAL AID, WILL BE SO ADVISED. THEY CAN CHOOSE TO BE TRANSFERRED TO THE FINANCIAL AID OFFICE TO DISCUSS THE MATTER OR RETURN TO THE PREVIOUS MENU. -- INQUIRE ABOUT TERM AWARDS -- STUDENTS CAN FIND OUT THE AMOUNT OF AWARD, TUITION AND FEES CHARGED, DISBURSEMENTS AND REMAINING BALANCE FOR SIX TYPES OF FINANCIAL AID. THEY ARE PROMPTED FOR THE FINANCIAL AID ACADEMIC YEAR AND THE TERM FOR WHICH THEY WANT THE DETAILED FINANCIAL AID INFORMATION. THEN THEY WILL BE PROMPTED TO SELECT FROM PELL, SEOG, CSAP, VCCS GRANT, LAST DOLLAR GRANT AND PTAP. THE SYSTEM WILL ACCESS THE APPROPRIATE SIS FINANCIAL AID PROGRAM FOR THE TYPE SELECTED AND "READ" BACK TO THE STUDENT THEIR DETAILED FINANCIAL AID INFORMATION. THEY WILL BE GIVEN AN OPPORTUNITY TO "REPLAY" THE INFORMATION OR SELECT A DIFFER- ENT TYPE OR TERM AND YEAR. STUDENTS FOR WHOM THERE IS NO RECORD OF AN AWARD OR THAT THEY HAVE EVEN APPLIED FOR FINANCIAL AID, WILL BE SO ADVISED. THEY CAN CHOOSE TO BE TRANSFERRED TO THE FINANCIAL AID OFFICE TO DISCUSS THE MATTER OR RETURN TO THE PREVIOUS MENU. -- RETURN -- SELECTING THIS OPTION FROM FINANCIAL AID WILL RETURN THE CALLER TO THE MAIN MENU. CLASS INQUIRY: -------------- STUDENTS CAN ACCESS THE CLASS INQUIRY FROM THE MAIN MENU AND FIND OUT HELPFUL INFORMATION ABOUT A CLASS. THE PROGRAM RETRIEVES THE INFORMATION FROM THE SIS PROGRAM TTR100 USING THE FOUR-CHARACTER CLASS IDENTIFICATION NUMBER. THE CALLER IS GIVEN THE CLASS ID, CLASS STATUS, CREDITS, BEGIN AND END DATES, BEGIN AND END TIMES, BUILDING, ROOM NUMBER AND DAYS THE CLASS MEETS. SOME CLASSES WILL HAVE MULTI- PLE DAYS, TIMES AND LOCATIONS WHICH WILL ALL BE GIVEN. THE DATA IS NOT AVAILABLE FOR CLASSES THAT ARE CANCELLED. THE BUILDINGS AND ROOM NUMBERS WILL BE SPECIFIC TO EACH COLLEGE AND MUST BE RECORDED SEPARATELY. ANY BUILDING CODES THAT HAVE NOT BEEN IDENTIFIED AND RECORDED WILL BE SPOKEN ONE CHARACTER AT A TIME. THE CALLER WILL BE PROMPTED TO GIVE THE TERM, YEAR AND CLASS IDENTI- FICATION NUMBER IN ORDER TO ACCESS THE CLASS DATA. ONCE THE INFOR- MATION HAS BEEN GIVEN, THE CALLER WILL BE ABLE TO REPEAT THE CLASS DATA, CHANGE THE CLASS ID NUMBER, CHANGE THE TERM, OR RETURN TO THE PREVIOUS MENU. -- RETURN -- BY SELECTING THIS OPTION THE CALLER WILL BE RETURNED TO THE MAIN MENU. REGISTER FOR CORPORATE TRAINING COURSES: ---------------------------------------- THE CALLER WILL BE ABLE TO REGISTER AND CHARGE TUITION FOR CORPORATE TRAINING (CEU) COURSES, BY SELECTING THIS OPTION. THEY WILL BE EXPECTED TO PROVIDE A CLASS IDENTIFICATION NUMBER AND CREDIT CARD INFORMATION ALL AT THE SAME TIME. THE CALLER WILL BE ABLE TO ADD, DROP, LIST, CHANGE SOCIAL SECURITY NUMBERS TO REGISTER ANOTHER PERSON, AND IF APPROPRIATE A DIFFERENT SEMESTER. -- ADD -- THE CALLER WILL BE PROMPTED TO ENTER THEIR FOUR-CHARACTER CLASS ID NUMBER, THE CREDIT CARD TYPE, CREDIT CARD NUMBER, AND CARD EXPIRA- TION DATE. THE CLASS WILL BE CHECKED FOR AVAILABILITY AND THE CARD FOR VALIDITY AND THE CALLER ADVISED WHETHER AN ERROR WAS DETECTED OR THE REGISTRATION WAS SUCCESSFUL. SUBSEQUENT ADD TRANSACTIONS FOR THE SAME SOCIAL SECURITY NUMBER AND SEMESTER WILL NOT REQUIRE THE CREDIT CARD TO BE ENTERED AGAIN, UNLESS THE CALLER WISHES TO USE A DIFFERENT CARD NUMBER. A CLASS MAY BE ADDED ANY TIME PRIOR TO THE DATE THE CLASS ACTUALLY STARTS. -- DROP -- THE CALLER MAY DROP A CLASS BY ENTERING THE CLASS IDENTIFICATION NUMBER. THE COLLEGE CAN ENSURE THE CLASS WON'T BE DROPPED AFTER ONE WEEK PRIOR TO IT'S START DATE BY SETTING THE WITHDRAW DATE WHEN THE CLASS IS CREATED ON SIS. -- LIST -- THE CALLER MAY CHOOSE TO LIST THE CORPORATE TRAINING (CEU) CLASSES FOR WHICH THEY ARE REGISTERED BY SELECTING THIS OPTION. -- HELP -- THE CALLER WILL BE TRANSFERRED TO THE CORPORATE TRAINING (CEU) OFFICE FOR HELP WHEN THEY CHOOSE THIS OPTION. -- REGISTER A DIFFERENT PERSON -- MANY TIMES BUSINESSES SEND SEVERAL EMPLOYEES TO THE CORPORATE TRAIN- ING COURSES, AND AN OPTION TO ENTER A DIFFERENT SOCIAL SECURITY AND CREDIT CARD NUMBER HAS BEEN PROVIDED FOR THIS PURPOSE. -- REGISTER FOR A DIFFERENT SEMESTER -- WHEN REGISTRATION IS AVAILABLE FOR MORE THAN ONE SEMESTER, THE CALLER WILL BE OFFERED AN OPPORTUNITY TO REGISTER FOR ANOTHER TERM. THE OPTION WILL NOT BE OFFERED WHEN REGISTRATION IS ONLY FOR ONE SEMESTER. -- RETURN -- THE CALLER WILL BE RETURNED TO THE MAIN MENU BY SELECTING THIS OPTION. VOICE MAIL: ----------- COLLEGES THAT HAVE THE OPTIONAL VOICE MAIL FEATURE MAY SET THEIR CONTROL RECORDS TO PERMIT CALLERS TO PROCESS VOICE MAIL MESSAGES ON THE TELEPHONE NETWORK. THE CALLER WILL BE PROMPTED TO LEAVE OR RETRIEVE VOICE MAIL MESSAGES WHEN THIS OPTION IS SELECTED. RECORD ANNOUNCEMENTS: --------------------- THE OPTION TO RECORD COLLEGE-WIDE ANNOUNCEMENTS IS A "HIDDEN" FEATURE OF THE TELEPHONE NETWORK. THE PURPOSE IS TO ALLOW GENERAL, HOLIDAY AND INCLEMENT WEATHER ANNOUNCEMENTS TO BE RECORDED AND THEN DELETED ONCE THEY ARE NO LONGER NEEDED. THE RECORDING CAN BE DONE FROM A REMOTE LOCATION BY AN AUTHORIZED PERSON WHO HAS BOTH PASS- WORDS THAT ARE REQUIRED. IT IS EXTREMELY IMPORTANT THAT THESE PASS- WORDS ARE GIVEN ONLY TO THOSE PERSONS AUTHORIZED, AS THE MESSAGES ARE SPOKEN IMMEDIATELY AFTER THE GREETING AND ALL CALLERS WILL HEAR THEM REGARDLESS OF THEIR CONTENT. FOR SECURITY PURPOSES THERE IS NO PROMPT ON THE MAIN MENU TO TELL THE CALLER TO PRESS THE STAR '*' KEY, BUT THE DIRECTIONS GIVEN TO AUTHORIZED PERSONS SHOULD TELL THEM TO DO SO FROM THE MAIN MENU. THE CALLER WILL THEN BE PROMPTED TO ENTER THE PASSWORD. THIS PASS- WORD IS DEFINED ON A CONTROL RECORD ALONG WITH THREE RECORD KEYS CORRESPONDING TO THE TYPE OF MESSAGE THE CALLER WISHES PLAYED. THE COLLEGE CAN HAVE UP TO THREE RECORDED ANNOUNCEMENTS AT A TIME USING THIS FEATURE. ONCE THE CALLER HAS CORRECTLY ENTERED THE PASSWORD AND A RECORD KEY (SECONDARY PASSWORD) THEY WILL BE PROMPTED TO RECORD, DELETE OR PLAY THE MESSAGE. THERE WILL BE ONLY TWO ATTEMPTS TO ENTER A CORRECT PASSWORD OR KEY BEFORE THE CALLER IS DISCONNECTED WHICH IS AN ADDITIONAL SECURITY FEATURE TO PREVENT CALLERS WHO ACCI- DENTALLY STUMBLE INTO THE MENU FROM CONTINUING TO TRY UNTIL THEY GUESS THE CORRECT CODES. ANNOUNCEMENTS WILL CONTINUE TO BE PLAYED UNTIL THEY ARE DELETED AND SHOULD BE MAINTAINED IN A TIMELY MANNER. THE PASSWORDS ARE SET UP IN A FILE ON THE DIRECT TALK PC AND CARE SHOULD BE TAKEN TO LIMIT ACCESS TO THEM. EXIT: ----- SELECTING THE OPTION TO EXIT FROM THE MAIN MENU WILL END THE CALL. A FINAL GREETING FROM THE COLLEGE IS PLAYED AND THE CALL IS TERM- INATED. A RECORD LOGGING THE CALL IS GENERATED WHEN THE CALL IS ENDED WHETHER THE MACHINE OR THE CALLER HANGS UP FIRST. THE LOG RECORDS ARE USED TO PROVIDE STATISTICS ABOUT THE NUMBER AND LENGTH OF THE CALLS AND CAN BE HELPFUL IN MANAGING THE TELEPHONE NETWORK. 5.0 IMPLEMENTATION PROCEDURE ------------------------ GETTING STARTED: ---------------- IMPLEMENTING THE TELEPHONE NETWORK SYSTEM REQUIRES THE COLLEGE TO PURCHASE THE APPROPRIATE HARDWARE AND SOFTWARE. IT IS A PC-BASED SYSTEM WHICH USES IBM'S OS/2 AND DIRECT TALK/2 HARDWARE AND SOFT- WARE. ONCE THE DIRECT TALK/2 SOFTWARE HAS BEEN LOADED ONTO THE PC, THE TELEPHONE NETWORK SYSTEM SOFTWARE MUST BE COPIED INTO THE DIRECTORY SPECIFIED FOR APPLICATION SOFTWARE DURING SETUP. FOR EXAMPLE, JSRCC USES C:\DTALK FOR THE DIRECT TALK2 SOFTWARE AND C:\DTALK\DATA FOR THE TELEPHONE NETWORK SYSTEM. THESE NAMES MAY VARY BETWEEN COLLEGES DEPENDING ON THE SETUP. IN ADDITION, THERE ARE APPLICATION CONTROL FILES, 'OPTIONS' DATABASE FILES, 'REGDATES' DATABASE FILES, 'VOICE' DATABASE FILES, AND IF THE COLLEGE CALENDAR OPTION IS USED, 'CALENDAR' DATABASE FILES THAT MUST BE DEFINED TO THE SYSTEM. AN EXPLANATION OF EACH OF THEM FOLLOWS: APPLICATION CONTROL FILES: -------------------------- DURING SETUP APPLICATION CONTROL FILES ARE BUILT, ONE FOR EACH TELEPHONE LINE THAT WILL BE ACTIVE. SEVERAL ELEMENTS MUST BE ADDED TO THESE CONTROL FILES IN ADDITION TO THE ONES REQUIRED BY DIRECT TALK2 IN ORDER FOR THE TELEPHONE NETWORK SYSTEM TO OPERATE PROPERLY. SAMPLE JSRCC APPLICATION CONTROL FILE: CM32_SERVER JSRCC1_3270 ** COLLEGE_ID SR ** HOST_UP 'N' CMN_LOGIC_APPL COMMN CMN_LOGIC_SRVR JSRCCVRU ** CMN_SEGMT_APPL COMMN CMN_SEGMT_SRVR JSRCCVRU ** DB_SERVER JSRCCVRU ** GENERAL_KEY 9999 ** HOLIDAY_KEY 8888 ** INITIAL_APPL TTR01 STAT_SERVER JSRCCVRU ** STATE_SERVER JSRCCVRU ** SYS_LOGIC_SRVR JSRCCVRU ** SYS_SEG_SERVER JSRCCVRU ** TEXT_SEGMT_SRVR JSRCCVRU ** VOICE_LANGUAGE US_ENGLISH VOICE_LINE 0 VOICE_LOGIC_SRVR JSRCCVRU ** VOICE_PASSWORD 999999999999 ** VOICE_SEGMT_SRVR JSRCCVRU ** VOICE_SERVER JSRCCVRU ** WEATHER_KEY 7777 ** THE ITEMS MARKED WITH '**' DENOTE COLLEGE-DEFINED VARIABLES. THE INITIAL VALUES FOR MOST OF THE ELEMENTS ARE DETERMINED DURING THE DIRECT TALK2 SETUP. THE VALUES FOR COLLEGE_ID, HOST_UP, CMN_LOGIC_ APPL, CMN_LOGIC_SRVR, CMN_SEGMT_APPL, CMN_SEGMT_SRVR, DB_SERVER, GENERAL_KEY, HOLIDAY_KEY, INITIAL_APPL, VOICE_PASSWORD AND WEATHER_ KEY ARE ADDED BY SELECTING 'OPTIONS' FROM THE DIRECT TALK2 APPLICA- TION DEVELOPER MENU. DIRECT TALK2 IS CASE SENSITIVE. ALL OF THE VARIABLE NAMES (ON THE LEFT SIDE) ARE LOWER CASE, EXCEPT FOR CM32_ SERVER, COLLEGE_ID AND HOST_UP WHICH HAVE THE FIRST LETTER CAPITAL- IZED, AND THE 'M' IS ALSO A CAPITAL IN CM32_SERVER. THE VALUES (ON RIGHT) ARE UPPER CASE EXCEPT FOR THE 'N' FOR HOST_UP WHICH IS LOWER CASE. COLLEGE_ID - THE TWO-CHARACTER ID USED TO IDENTIFY THE COLLEGE. THIS VALUE IS USED TO ACCESS THE FILES AND VOICE RECORDINGS FOR EACH COLLEGE. HOST_UP - THE INITIAL VALUE SHOULD BE 'N'. THE SYSTEM SETS THIS VALUE ACCORDING TO THE STATUS OF IMS AND USES IT TO DETERMINE WHICH APPLICATIONS ARE AVAILABLE. GENERAL_KEY- THE VALUE OF THIS ELEMENT IS A SECONDARY PASSWORD USED TO RECORD OR DELETE GENERAL INFORMATION MESSAGES. IT CAN BE ANY UNIQUE COMBINATION OF 4 DIGITS. HOLIDAY_KEY- THE VALUE OF THIS ELEMENT IS A SECONDARY PASSWORD USED TO RECORD OR DELETE HOLIDAY ANNOUNCEMENTS. IT CAN BE ANY UNIQUE COMBINATION OF 4 DIGITS. VOICE_PASSWORD - THIS ELEMENT IS THE PRIMARY PASSWORD USED TO RECORD OR DELETE GENERAL, HOLIDAY, AND WEATHER ANNOUNCEMENTS. IT CAN BE ANY UNIQUE COMBINATION OF A MAXIMUM OF 12 DIGITS. WEATHER_KEY- THE VALUE OF THIS ELEMENT IS A SECONDARY PASSWORD USED TO RECORD OR DELETE INCLEMENT WEATHER ANNOUNCEMNTS. IT CAN BE ANY UNIQUE COMBINATION OF 4 DIGITS. 'OPTIONS' DATABASE FILE: ------------------------ THE SYSTEM USES A DIRECT TALK2 DATABASE FILE TO OBTAIN CONTROL IN- FORMATION THAT IS SPECIFIC TO A COLLEGE. AN OS/2 OR DOS FILE MUST FIRST BE CREATED AND THEN LOADED INTO A DIRECT TALK2 DATABASE FILE. THESE RECORDS PROVIDE THE FLEXIBILITY TO ALLOW MORE THAN ONE COLLEGE TO USE THE SOFTWARE AND ARE REQUIRED FOR THE SYSTEM TO FUNCTION PROPERLY. SAMPLE OS/2 FILE D:\DATASERV\VRUCTL.DAT: SR01',9371-3186' SR02',9371-3029' SR03YYY SR04',9371-3243' SR05080000 SR06200000 SR07SRTATES SR08XXXXXXX SR09YYYYYYY SR1019950630 SR1119950630 SR12YYYYYMYN SR13',9371-3137' SR14953954000 SR15SPRING95SUMMER95 SR16',9371-3258' THE FILE IS BUILT USING THE COLLEGE'S TWO-CHARACTER ID AS THE FIRST TWO POSITIONS OF THE KEY, FOLLOWED BY THE RECORD NUMBER WHICH MUST MATCH THE SAMPLE FILE EXACTLY. RECORD 01: THE TELEPHONE NUMBER TO WHICH CALLERS SHOULD BE TRANS- FERRED FOR BUSINESS OFFICE HELP. IT MUST BE DEFINED AS SHOWN ABOVE INCLUDING QUOTATIONS, COMMAS AND HYPHENS. RECORD 02: THE TELEPHONE NUMBER TO WHICH CALLERS CAN BE TRANSFERRED FOR ADMISSIONS AND RECORDS HELP. IT MUST BE DEFINED AS SHOWN ABOVE INCLUDING QUOTATIONS, COMMAS AND HYPHENS. RECORD 03: THE CREDIT CARD TYPES A COLLEGE WILL ACCEPT FOR PAYMENT POSITION 1 - MASTERCARD - MUST BE 'Y' OR 'N' 2 - DISCOVER - MUST BE 'Y' OR 'N' 3- VISA - MUST BE 'Y' OR 'N' RECORD 04: THE COMPUTER CENTER NUMBER TO WHICH ALERTS FROM THE SYSTEM SHOULD BE DIRECTED. IT MUST BE DEFINED AS SHOWN ABOVE INCLUDING QUOTATIONS, COMMAS AND HYPHENS. RECORD 05: THE STARTUP TIME FOR IMS APPLICATIONS SUCH AS REGISTRA- TION AND PAYMENT. THE TIME IS EXPRESSED IN MILITARY TIME SO THAT 080000 IS 8AM. RECORD 06: THE SHUTDOWN TIME FOR IMS APPLICATIONS SUCH AS REGISTRA- TION AND PAYMENT. THE TIME IS EXPRESSED IN MILITARY TIME SO THAT 200000 IS 8PM. RECORD 07: IMS LOGONID FOR THE SYSTEM. RECORD 08: IMS PASSWORD FOR THE SYSTEM. RECORD 09: GENERAL INFORMATION OPTIONS THAT ARE TO BE OFFERED: POS. 1 - APPLICATION INFO - MUST BE 'Y' OR 'N' 2 - REGISTRATION INFO - MUST BE 'Y' OR 'N' 3 - PAYMENT INFO - MUST BE 'Y' OR 'N' 4 - FINANCIAL AID INFO - MUST BE 'Y' OR 'N' 5 - COLLEGE CALENDAR - MUST BE 'Y' OR 'N' 6 - BOOKSTORE INFO - MUST BE 'Y' OR 'N' 7 - TRANSCRIPT INFO - MUST BE 'Y' OR 'N' RECORD 10: NEXT YEAR'S PRIORITY DATE FOR FINANCIAL AID IN YYYYMMDD FORMAT RECORD 11: CURRENT YEAR'S PRIORITY DATE FOR FINANCIAL AID IN YYYYMMDD FORMAT RECORD 12: MAIN MENU SELECTIONS TO BE OFFERED: POS. 1 - REGISTRATION - MUST BE 'Y' OR 'N' 2 - CREDIT CARD PAYMENT - MUST BE 'Y' OR 'N' 3 - FINANCIAL AID INQUIRY - MUST BE 'Y' OR 'N' 4 - GENERAL INFORMATION - MUST BE 'Y' OR 'N' 5 - CLASS INQUIRY - MUST BE 'Y' OR 'N' 6 - TRANSFER CALLER - MUST BE 'Y' OR 'N' OR 'M' USING 'M' REQUIRES THE COLLEGE TO BUILD ANOTHER DATA BASE CONTAINING DIRECTORY INFORMATION (SEE TRANSFER CALL FILE DESCRIPTION) 7 - CORPORATE TRAINING - MUST BE 'Y' OR 'N' 8 - VOICE MAIL - MUST BE 'Y' OR 'N' RECORD 13: PHONE NUMBER TO WHICH CALLERS SHOULD BE TRANSFERRED FOR FINANCIAL AID HELP. IT MUST BE DEFINED AS SHOWN ABOVE INCLUDING QUOTATIONS, COMMAS AND HYPHENS. RECORD 14: REGISTRATION TERM CODES - MAXIMUM OF 3 3-CHARACTER CODES FOR EXAMPLE: SR14953954000 REGISTRATION IS AVAILABLE SUMMER 95 AND FALL 95 AND THE THIRD TERM IS ZERO FILLED IF UNUSED RECORD 15: CORPORATE TRAINING TERMS - MAXIMUM OF 2 SEMESTER NAMES AND YEARS. FOR EXAMPLE: SR15SPRING95SUMMER95 THE SECOND TERM IS ZERO FILLED IF UNUSED. RECORD 16: PHONE NUMBER TO WHICH CALLERS SHOULD BE TRANSFERRED FOR CORPORATE TRAINING. IT MUST BE DEFINED AS SHOWN ABOVE INCLUDING QUOTATIONS, COMMAS AND HYPHENS. AFTER THE OS/2 FILE IS CREATED, THE DATA MUST BE LOADED INTO A DIRECT TALK/2 DATABASE FILE USING THE FOLLOWING STEPS: 1. FROM THE MAIN MENU OF DIRECT TALK/2 DEVELOPMENT FACILITY, SELECT DATABASE (EITHER BY CLICKING WITH A MOUSE OR POSITION CURSOR AND PRESS ENTER). 2. SELECT THE LOAD OPTION. THE TELEPHONE NETWORK SOFTWARE PROVIDED WILL INCLUDE THE CREATED DATABASE IN THE CORRECT FORMAT. 3. KEY IN THE FOLLOWING DATA: DATABASE FILE NAME: OPTIONS (MUST BE LOWER CASE) INPUT FILE PATH: DRIVE AND DIRECTORY NAME (D:\DATASERV IN ABOVE EXAMPLE) INPUT FILE NAME: OS/2 FILE NAME (VRUCTL.DAT IN ABOVE EXAMPLE) DATABASE KEY LENGTH: 4 DATABASE KEY OFFSET: 0 DATABASE DATA LENGTH: 20 DATABASE DATA OFFSET: 4 4. PRESS ENTER. THE SYSTEM SHOULD GIVE A MESSAGE THAT THE RECORDS HAVE BEEN LOADED. PRESS PF12 TO RETURN TO MAIN MENU. 5. CHECK THE VALUES BY SELECTING 'DATABASE' FROM THE MAIN MENU OF THE DIRECT TALK2 DEVELOPMENT FACILITY. 6. SELECT THE DISPLAY OPTION AND PRESS ENTER. 7. KEY IN THE DATABASE FILE NAME 'OPTIONS' AND THE KEY OF XX00 - (WHERE THE XX IS THE COLLEGE IDENTIFIER SUCH AS 'SR') AND THE GREATER THAN SYMBOL. PRESS ENTER UNTIL ALL RECORDS HAVE BEEN DISPLAYED AND CHECKED. 8. PRESS PF12 TO RETURN. IF ERRORS ARE FOUND GO BACK TO THE OS/2 FILE AND EDIT TO CORRECT THE DATA. THEN REPEAT STEPS 1 THROUGH 8. REGISTRATION DATES DATABASE FILE: --------------------------------- THE TELEPHONE NETWORK SYSTEM IS AVAILABLE 24 HOURS A DAY ALTHOUGH CERTAIN OPTIONS MAY NOT BE BECAUSE IMS IS DOWN. IN ORDER FOR THE SYSTEM TO HAVE ACCESS TO THE DATES FOR REGISTRATION AND CREDIT CARD PAYMENT THEY ARE STORED IN A DIRECT TALK/2 DATABASE FILE AND IMS DOES NOT HAVE TO BE UP FOR THEM TO BE AVAILABLE TO THE SYSTEM. THIS IS IMPORTANT FOR TAKING THE SYSTEM DOWN FOR MAINTENENCE AND NOT HAVING TO WAIT UNTIL IMS IS AVAILABLE TO BRING IT UP AGAIN. A SIMILAR PROCESS IS USED TO LOAD THE 'REGDATES' DATABASE FILE AS THAT DESCRIBED ABOVE FOR 'OPTIONS'. AN OS/2 FILE IS CREATED AND THEN LOADED INTO THE 'REGDATES' DATABASE FILE. SAMPLE REGDATES DATABASE FILE: C:\DATASERV\REGDATES.DAT SR9530119950412 SR9530219950413 SR9530319950412 SR9530419950512 SR9530519950412 SR9530619950413 SR9530719950413 SR9530819950413 SR9530919950512 SR9531019950522 SR95311SUMMER95953 SR9540119950418 SR9540219950419 SR9540319950601 SR9540419950806 SR9540519950418 SR9540619950419 SR9540719950419 SR9540819950419 SR9540919950806 SR9541019950820 SR95411FALL 95954 THE OS/2 FILE REGDATES.DAT IS CREATED USING THE TWO-CHARACTER COLLEGE IDENTIFIER AS THE FIRST TWO POSITIONS OF THE KEY, FOLLOWED BY A RECORD NUMBER, AND A 3-CHARACTER TERM CODE. THIS CODE MUST CORRESPOND TO OPTIONS DATA BASE RECORD NUMBER 14, FOR REGISTRATION TO BE AVAILABLE. THE SYSTEM REQUIRES THE RECORD KEYS BE DEFINED IN THIS MANNER. PLEASE NOTE, IF THE COLLEGE HAS SEVERAL PERIODS OF REGISTRATION THAT ARE NOT CONTIGUOUS, THE DATES MUST BE UPDATED EACH TIME AND RELOADED. THE FORMAT ALLOWS FOR SEVERAL SEMESTERS' DATA TO BE DEFINED IN THE FILE AND LOADED. THE TERM WILL NOT BE ACTIVE FOR REGISTRATION UNTIL IT IS ADDED TO RECORD 14 OF THE OPTIONS DATA BASE FILE. RECORD 01: REGISTRATION BEGIN DATE - THE DATE REGISTRATION BEGINS IN YYYYMMDD FORMAT. RECORD 02: REGISTRATION END DATE - THE DATE REGISTRATION ENDS IN YYYYMMDD FORMAT. RECORD 03: PAYMENT BEGINNING DATE - THE DATE CREDIT CARD PAYMENT STARTS IN YYYYMMDD FORMAT. RECORD 04: PAYMENT ENDING DATE - THE DATE CREDIT CARD PAYMENT ENDS IN YYYYMMDD FORMAT. RECORD 05: CURRICULAR REGISTRATION BEGIN DATE - SEPARATE DATES TO REGISTER CURRICULAR AND NON-CURRICULAR STUDENTS ARE AVAILABLE. THIS RECORD DEFINES THE BEGINNING REGIS- TRATION DATE FOR CURRICULAR STUDENTS. IF THERE IS NO DISTINCTION MADE BETWEEN CURRICULAR AND NON-CURR- ICULAR STUDENTS, THE DATES SHOULD BE THE SAME. THE DATE IS IN YYYYMMDD FORMAT. RECORD 06: CURRICULAR REGISTRATION END DATE - THE ENDING DATE FOR CURRICULAR REGISTRATION IN YYYYMMDD FORMAT. RECORD 07: NON-CURRICULAR REGISTRATION BEGIN DATE - THE DATE NON- CURRICULAR REGISTRATION BEGINS IN YYYYMMDD FORMAT. RECORD 08: NON-CURRICULAR REGISTRATION END DATE - THE DATE NON- CURRICULAR REGISTRATION ENDS IN YYYYMMDD FORMAT. RECORD 09: PAYMENT DUE DATE - THE DATE PAYMENT IS DUE. IT MUST BE 'TODAY ' OR A VALID DATE IN YYYYMMDD FORMAT. RECORD 10: CLASS START DATE - THE DATE CLASSES START FOR THE SEMESTER IN YYYYMMDD FORMAT. RECORD 11: REGISTRATION SEMESTER - THE TERM FOR WHICH STUDENTS ARE BEING REGISTERED WHICH MUST INCLUDE BOTH THE NAME AND YEAR AND TERM CODE. (I.E. SPRING95952) AFTER THE OS/2 FILE IS CREATED, THE DATA MUST BE LOADED INTO A DIRECT TALK/2 DATABASE FILE USING THE FOLLOWING STEPS: 1. FROM THE MAIN MENU OF DIRECT TALK/2 DEVELOPMENT FACILITY, SELECT DATABASE (EITHER BY CLICKING WITH A MOUSE OR POSITION CURSOR AND PRESS ENTER). 2. SELECT THE LOAD OPTION. THE TELEPHONE NETWORK SOFTWARE PROVIDED WILL INCLUDE THE CREATED DATABASE IN THE CORRECT FORMAT. 3. KEY IN THE FOLLOWING DATA: DATABASE FILE NAME: REGDATES (MUST BE LOWER CASE) INPUT FILE PATH: DRIVE AND DIRECTORY NAME (D:\DATASERV IN ABOVE EXAMPLE) INPUT FILE NAME: OS/2 FILE NAME (REGDATES.DAT IN ABOVE EXAMPLE) DATABASE KEY LENGTH: 7 DATABASE KEY OFFSET: 0 DATABASE DATA LENGTH: 19 DATABASE DATA OFFSET: 7 4. PRESS ENTER. THE SYSTEM SHOULD GIVE A MESSAGE THAT THE RECORDS HAVE BEEN LOADED. PRESS PF12 TO RETURN TO MAIN MENU. 5. CHECK THE VALUES BY SELECTING 'DATABASE' FROM THE MAIN MENU OF THE DIRECT TALK2 DEVELOPMENT FACILITY. 6. SELECT THE DISPLAY OPTION AND PRESS ENTER. 7. KEY IN THE DATABASE FILE NAME 'REGDATES' AND THE KEY OF XX00000 - (WHERE THE XX IS THE COLLEGE IDENTIFIER SUCH AS 'SR') AND THE GREATER THAN SYMBOL. PRESS ENTER UNTIL ALL RECORDS HAVE BEEN DISPLAYED AND CHECKED. 8. PRESS PF12 TO RETURN. IF ERRORS ARE FOUND GO BACK TO THE OS/2 FILE AND EDIT TO CORRECT THE DATA. THEN REPEAT STEPS 1 THROUGH 8. CALENDAR DATABASE FILE: ----------------------- TO IMPLEMENT THE CALENDAR, YOU MUST ENTER THE DATA AS A TEXT FILE USING AN OS/2 OR DOS EDITOR, OR ANY PC SOFTWARE THAT CAN CREATE AN ASCII TEXT FILE. IT IS IMPORTANT TO KEY THESE VALUES CORRECTLY AS THE TEXT THAT IS SPOKEN IS DEPENDENT UPON THEM. SAMPLE CALENDAR FILE: D:\DATASERV\CALENDAR.DAT SR94300TRM SR94301ADV19940404-19940408 SR94302REG19940412-19940413 SR94303TTT SR94304REG19940518-19940519 SR94305BEG19940523 SR94306LRG19940523-19940526 SR94307HMD19940530 SR94308REF19940531 SR94309WDR19940630 SR94310HID19940704 SR94311END19940728 SR94312BBB SR94313REG19940518-19940519 SR94314BEG19940523 SR94315LRG19940523-19940524 SR94316REF19940525 SR94317HMD19940530 SR94318WDR19940609 SR94319END19940623 SR94320CCC SR94321REG19940518-19940519&19940622 SR94322BEG19940627 SR94323LRG19940627-19940628 SR94324REF19940629 SR94325HID19940704 SR94326WDR19940718 SR94327END19940728 SR94400*********************** SR94401RCT19940713-19940812 SR94402RCC19940713 SR94403RAT19940714-19940812 SR94404RAC19940720&19940727 SR94405PAY19940812 SR94406NCN19940816 SR94407REG19940817-19940818 SR94408NPD19940819 SR94409BEG19940822 SR94410LRG19940822-19940827 SR94411HLD19940905 SR94412REF19940906 SR94413WDR19941021 SR94414NAD19941108-19941109 SR94415GAD19941109 SR94416HTD19941124-19941127 SR94417END19941210 SR94418EXM19941212-19941217 SR95200TRM SR95201RCT19941108-19941219 SR95202RCC19941108-19941109 SR95203RAT19941110-19941219 SR95204RAC19941129-19941130 SR95205PAY19941219 SR95206NCN19950103 SR95207REG19950104-19950105 SR95208NPD19950106 SR95209BEG19950109 SR95210LRG19950109-19950114 SR95211NPD19950116 SR95212REF19950123 SR95213WDR19950310 SR95214NBR19950313-19950319 SR95215NAD19950411-19950412 SR95216SCR19950418 SR95217SRG19950419 SR95218END19950503 SR95219EXM19950504-19950510 SR95220GRD19950520 SR99999 THE OS/2 FILE IS DEFINED USING THE TWO-CHARACTER COLLEGE IDENTIFIER THE THREE-CHARACTER TERM CODE, AND A RECORD NUMBER. YOU MUST USE ONE OF THE FOLLOWING CODES TO SPECIFY THE MESSAGE THAT SHOULD BE GIVEN. THEY MUST BE ENTERED IN ALL CAPS. ADV - ACADEMIC ADVISING WILL BE HELD BBB - THE FOLLOWING DATES ARE FOR THE FIRST EIGHT-WEEK SESSION BEG - CLASSES BEGIN CCC - THE FOLLOWING DATES ARE FOR THE SECOND EIGHT-WEEK SESSION CRG - ADVANCED REGISTRATION FOR CONTINUING CURRICULAR STUDENTS ONLY WILL BE HELD DDD - THE FOLLOWING DATES ARE FOR THE FIRST FIVE-WEEK SESSION EEE - THE FOLLOWING DATES ARE FOR THE SECOND FIVE-WEEK SESSION END - CLASSES END ERG - ADVANCED REGISTRATION FOR RETURNING STUDENTS WILL BE HELD EXM - EXAMS WILL BE HELD GAD - THE DEADLINE TO APPLY FOR SPRING GRADUATION IS GRD - GRADUATION IS HID - IN OBSERVANCE OF INDEPENDENCE DAY, THE COLLEGE WILL BE CLOSED HLD - IN OBSERVANCE OF LABOR DAY, THE COLLEGE WILL BE CLOSED HMD - IN OBSERVANCE OF MEMORIAL DAY, THE COLLEGE WILL BE CLOSED HTD - IN OBSERVANCE OF THANKSGIVING, THE COLLEGE WILL BE CLOSED LRG - LATE REGISTRATION FOR ADD/DROP WILL BE HELD NAD - FOR ACADEMIC ADVISING, NO CLASSES WILL BE HELD NBR - THE MID-SEMESTER BREAK WILL BE NCN - DUE TO FACULTY/STAFF CONVOCATION, NO CLASSES WILL BE HELD NPD - DUE TO PROFESSIONAL DEVELOPMENT DAY, NO CLASSES WILL BE HELD PAY - PAYMENT FOR ADVANCED REGISTRATION IS DUE RAC - ADVANCED REGISTRATION ON CAMPUS FOR ALL STUDENTS WILL BE HELD RAT - ADVANCED TELEPHONE REGISTRATION FOR ALL STUDENTS WILL BE HELD RCC - ADVANCED REGISTRATION ON CAMPUS FOR CURRICULAR STUDENTS ONLY WILL BE HELD RCT - ADVANCED TELEPHONE REGISTRATION FOR CURRICULAR STUDENTS ONLY WILL BE HELD REG - GENERAL REGISTRATION WILL BE HELD REF - THE LAST DAY TO DROP WITH A REFUND IS SCR - ADVANCED REGISTRATION FOR THE NEXT SEMESTER (CURRICULAR STUDENTS ONLY) WILL BE HELD SRG - ADVANCED REGISTRATION FOR THE NEXT SEMESTER (ALL STUDENTS) WILL BE HELD STR - ADVANCED TELEPHONE REGISTRATION FOR THE NEXT SEMESTER (ALL STUDENTS) WILL BE HELD TTT - THE FOLLOWING DATES ARE FOR THE TEN-WEEK SESSION WDR - THE LAST DAY TO WITHDRAW FROM CLASS IS THE DATES ON THE RECORD MUST BE DEFINED IN YYYYMMDD FORMAT AND UP TO SIX DATES CAN BE CODED FOR EACH RECORD. THE SEPARATORS DETERMINE WHETHER THE DATES ARE SPOKEN AS 'THROUGH' OR AS 'AND' AND CAN BE USED TOGETHER. DATE1 '19940408' FOR 4/8/94 SEPARATOR '-' FOR 'THRU' OR '&' FOR AND DATE2 '19940408' FOR 4/8/94 SEPARATOR '-' FOR 'THRU' OR '&' FOR AND DATE3 '19940408' FOR 4/8/94 SEPARATOR '-' FOR 'THRU' OR '&' FOR AND DATE4 '19940408' FOR 4/8/94 SEPARATOR '-' FOR 'THRU' OR '&' FOR AND DATE5 '19940408' FOR 4/8/94 SEPARATOR '-' FOR 'THRU' OR '&' FOR AND DATE6 '19940408' FOR 4/8/94 AFTER THE OS/2 FILE IS CREATED, THE DATA MUST BE LOADED INTO A DIRECT TALK/2 DATABASE FILE USING THE FOLLOWING STEPS: 1. FROM THE MAIN MENU OF DIRECT TALK/2 DEVELOPMENT FACILITY, SELECT DATABASE (EITHER BY CLICKING WITH A MOUSE OR POSITION CURSOR AND PRESS ENTER). 2. SELECT THE LOAD OPTION. THE TELEPHONE NETWORK SOFTWARE PROVIDED WILL INCLUDE THE CREATED DATABASE IN THE CORRECT FORMAT. 3. KEY IN THE FOLLOWING DATA: DATABASE FILE NAME: CALENDAR (MUST BE LOWER CASE) INPUT FILE PATH: DRIVE AND DIRECTORY NAME (D:\DATASERV IN ABOVE EXAMPLE) INPUT FILE NAME: OS/2 FILE NAME (CALENDAR.DAT IN ABOVE EXAMPLE) DATABASE KEY LENGTH: 7 DATABASE KEY OFFSET: 0 DATABASE DATA LENGTH: 64 DATABASE DATA OFFSET: 7 4. PRESS ENTER. THE SYSTEM SHOULD GIVE A MESSAGE THAT THE RECORDS HAVE BEEN LOADED. PRESS PF12 TO RETURN TO MAIN MENU. 5. CHECK THE VALUES BY SELECTING 'DATABASE' FROM THE MAIN MENU OF THE DIRECT TALK2 DEVELOPMENT FACILITY. 6. SELECT THE DISPLAY OPTION AND PRESS ENTER. 7. KEY IN THE DATABASE FILE NAME 'CALENDAR' AND THE KEY OF XX00000 (WHERE THE XX IS THE COLLEGE IDENTIFIER SUCH AS 'SR') AND THE GREATER THAN SYMBOL. PRESS ENTER UNTIL ALL RECORDS HAVE BEEN DISPLAYED AND CHECKED. 8. PRESS PF12 TO RETURN. IF ERRORS ARE FOUND GO BACK TO THE OS/2 FILE AND EDIT TO CORRECT THE DATA. THEN REPEAT STEPS 1 THROUGH 8. VOICE DATABASE FILE: -------------------- A DATABASE FILE MUST BE CREATED TO STORE THE SPECIAL ANNOUNCEMENTS, BUT UNLIKE THE OTHER DATABASE FILES, IT DOES NOT NEED TO BE LOADED FROM AN EXTERNAL FILE. ALTHOUGH IT SHOULD BE INCLUDED WITH THE TELEPHONE NETWORK SYSTEM, DIRECTIONS FOR CREATING THE FILE ARE GIVEN IN CASE IT SHOULD NEED TO BE RECREATED. 1. FROM THE DIRECT TALK2 DEVELOPMENT FACILITY, SELECT DATABASE. 2. CHOOSE CREATE FROM THE DATA BASE MENU, AND ENTER THE FOLLOWING ATTRIBUTES: DATABASE FILE: XXVOICE (WHERE XX IS THE COLLEGE ID) KEY LENGTH: 19 KEY OFFSET: 0 DATA LENGTH: 4096 DATA OFFSET: 19 3. PRESS ENTER. THEN PRESS PF12 TO EXIT. 4. SELECT STATISTICS FROM THE DATABASE MENU AND ENTER THE DATABASE FILE NAME TO VIEW THE ATTRIBUTES AND ENSURE IT HAS BEEN CREATED CORRECTLY. TRANSFER CALL DATABASE FILE: ---------------------------- A DIRECTORY OF TELEPHONE NUMBERS MUST BE CREATED IF A COLLEGE WANTS TO USE THE MENU 'M' OPTION FOR THE TRANSFER CALL. THE DIRECTORY WILL MATCH THE DATA BASE RECORD TO THE SPOKEN MESSAGE AND SPEAK A MENU FROM WHICH THE CALLER MAY SELECT THE OFFICE TO WHICH THEY WISH TO BE TRANSFERRED. THE RECORD DESCRIPTION MUST BE KEYED EXACTLY THE SAME TO ACTIVATE THE CORRECT VOICE OPTION. AN OS/2 OR DOS FILE MUST FIRST BE CREATED AND THEN LOADED INTO A DIRECT TALK2 DATA BASE FILE. SAMPLE OS/2 FILE C:\DATASERV\DIRECTRY.DAT: SR11ADMISSNS',9371-3029' SR22BUSNSOFC',9371-3186' SR33COUNSELG',9371-3280' SR44FINANAID',9371-3137' SR55LIBRARY ',9371-3473' SR66ACADDIVN THE FILE IS BUILT USING THE COLLEGE'S TWO-CHARACTER ID AS THE FIRST TWO POSITIONS OF THE KEY, FOLLOWED BY THE 1-DIGIT RECORD NUMBER. THE REMAINING POSITIONS ARE KEYED: POS. 3 - 3 - THE NUMBER TO BE SPOKEN ON THE MENU. 4 - 11 - A DESCRIPTION WHICH WILL MATCH THE VOICE SEGMENT NAME. ADDITIONAL OFFICES WILL REQUIRE A RECORDING AND MATCHING FILE IDENTIFIER. DIRECT TALK2 IS CASE SENSITIVE AND THE DESCRIPTION MUST BE KEYED WITH THE FIRST LETTER UPPERCASE AND THE REMAINDER IN LOWERCASE. 12 - 23 - THE TELEPHONE NUMBER TO WHICH THE CALL IS TO BE TRANSFERRED. IT SHOULD BE KEYED WITH ALL QUOTES, COMMAS, HYPHENS AND NUMBERS AS IT APPEARS ABOVE. THE INCLUSION OF A DESCRIPTION FOR 'ACADDIVN' WILL INITIATE A SUB MENU WHICH MUST BE CREATED IN A SIMILAR FORMAT. WITH THE CURRENT STRUCTURE ONLY 8 OFFICES SHOULD BE DEFINED. THE OPTION TO RETURN TO THE PREVIOUS MENU IS RESERVED FOR OPTION 9. AFTER THE OS/2 FILE IS CREATED, THE DATA MUST BE LOADED INTO A DIRECT TALK/2 DATABASE FILE USING THE FOLLOWING STEPS: 1. FROM THE MAIN MENU OF DIRECT TALK/2 DEVELOPMENT FACILITY, SELECT DATABASE (EITHER BY CLICKING WITH A MOUSE OR POSITION CURSOR AND PRESS ENTER). 2. SELECT THE LOAD OPTION. THE TELEPHONE NETWORK SOFTWARE PROVIDED WILL INCLUDE THE CREATED DATABASE IN THE CORRECT FORMAT. 3. KEY IN THE FOLLOWING DATA: DATABASE FILE NAME: XXTRANS (WHERE XX IS THE COLLEGE ID) INPUT FILE PATH: DRIVE AND DIRECTORY NAME (C:\DATASERV IN ABOVE EXAMPLE) INPUT FILE NAME: OS/2 FILE NAME (DIRECTRY.DAT IN ABOVE EXAMPLE) DATABASE KEY LENGTH: 3 DATABASE KEY OFFSET: 0 DATABASE DATA LENGTH: 26 DATABASE DATA OFFSET: 3 4. PRESS ENTER. THE SYSTEM SHOULD GIVE A MESSAGE THAT THE RECORDS HAVE BEEN LOADED. PRESS PF12 TO RETURN TO MAIN MENU. 5. CHECK THE VALUES BY SELECTING 'DATABASE' FROM THE MAIN MENU OF THE DIRECT TALK2 DEVELOPMENT FACILITY. 6. SELECT THE DISPLAY OPTION AND PRESS ENTER. 7. KEY IN THE DATABASE FILE NAME 'XXTRANS' AND THE KEY OF XX000 (WHERE THE XX IS THE COLLEGE IDENTIFIER SUCH AS 'SR') AND THE GREATER THAN SYMBOL. PRESS ENTER UNTIL ALL RECORDS HAVE BEEN DISPLAYED AND CHECKED. 8. PRESS PF12 TO RETURN. IF ERRORS ARE FOUND GO BACK TO THE OS/2 FILE AND EDIT TO CORRECT THE DATA. THEN REPEAT STEPS 1 THROUGH 8. ACADEMIC DIVISION DATA BASE FILE: -------------------------------- AN OS/2 OR DOS FILE MUST FIRST BE CREATED AND THEN LOADED INTO A DIRECT TALK2 DATA BASE FILE. SAMPLE OS/2 FILE C:\DATASERV\DIVISION.DAT: SR11BUSINESS',9371-3029' SR22MATHSCIE',9371-3186' SR33ENGINEER',9371-3280' SR44HEALTHTC',9371-3137' SR55HUMANITI',9371-3473' SR66SOCSCIEN',9371-3473' SR77CONTINED',9371-3473' THE FILE IS BUILT USING THE COLLEGE'S TWO-CHARACTER ID AS THE FIRST TWO POSITIONS OF THE KEY, FOLLOWED BY THE 1-DIGIT RECORD NUMBER. THE REMAINING POSITIONS ARE KEYED: POS. 3 - 3 - THE NUMBER TO BE SPOKEN ON THE MENU. 4 - 11 - A DESCRIPTION WHICH WILL MATCH THE VOICE SEGMENT NAME. ADDITIONAL OFFICES WILL REQUIRE A RECORDING AND MATCHING FILE IDENTIFIER. DIRECT TALK2 IS CASE SENSITIVE AND THE DESCRIPTION MUST BE KEYED WITH THE FIRST LETTER UPPERCASE AND THE REMAINDER IN LOWERCASE. 12 - 23 - THE TELEPHONE NUMBER TO WHICH THE CALL IS TO BE TRANSFERRED. IT SHOULD BE KEYED WITH ALL QUOTES, COMMAS, HYPHENS AND NUMBERS AS IT APPEARS ABOVE. WITH THE CURRENT STRUCTURE ONLY 8 OFFICES SHOULD BE DEFINED. THE OPTION TO RETURN TO THE PREVIOUS MENU IS RESERVED FOR OPTION 9. AFTER THE OS/2 FILE IS CREATED, THE DATA MUST BE LOADED INTO A DIRECT TALK/2 DATABASE FILE USING THE FOLLOWING STEPS: 1. FROM THE MAIN MENU OF DIRECT TALK/2 DEVELOPMENT FACILITY, SELECT DATABASE (EITHER BY CLICKING WITH A MOUSE OR POSITION CURSOR AND PRESS ENTER). 2. SELECT THE LOAD OPTION. THE TELEPHONE NETWORK SOFTWARE PROVIDED WILL INCLUDE THE CREATED DATABASE IN THE CORRECT FORMAT. 3. KEY IN THE FOLLOWING DATA: DATABASE FILE NAME: XXDIVISN (WHERE XX IS THE COLLEGE ID) INPUT FILE PATH: DRIVE AND DIRECTORY NAME (C:\DATASERV IN ABOVE EXAMPLE) INPUT FILE NAME: OS/2 FILE NAME (DIVISION.DAT IN ABOVE EXAMPLE) DATABASE KEY LENGTH: 3 DATABASE KEY OFFSET: 0 DATABASE DATA LENGTH: 24 DATABASE DATA OFFSET: 3 4. PRESS ENTER. THE SYSTEM SHOULD GIVE A MESSAGE THAT THE RECORDS HAVE BEEN LOADED. PRESS PF12 TO RETURN TO MAIN MENU. 5. CHECK THE VALUES BY SELECTING 'DATABASE' FROM THE MAIN MENU OF THE DIRECT TALK2 DEVELOPMENT FACILITY. 6. SELECT THE DISPLAY OPTION AND PRESS ENTER. 7. KEY IN THE DATABASE FILE NAME 'XXDIVISN' AND THE KEY OF XX000 (WHERE THE XX IS THE COLLEGE IDENTIFIER SUCH AS 'SR') AND THE GREATER THAN SYMBOL. PRESS ENTER UNTIL ALL RECORDS HAVE BEEN DISPLAYED AND CHECKED. 8. PRESS PF12 TO RETURN. IF ERRORS ARE FOUND GO BACK TO THE OS/2 FILE AND EDIT TO CORRECT THE DATA. THEN REPEAT STEPS 1 THROUGH 8. SIS PROGRAMS: ------------- THE FOLLOWING SIS PROGRAMS MUST BE ADDED TO THE TELEPHONE NETWORK'S LOGON ID AND PASSWORD: TTR020 - TELEPHONE REGISTRATION UPDATE TTR050 - NON-CREDIT TELEPHONE REGISTRATION UPDATE TTR100 - TELEPHONE CLASS STATUS INQUIRY FIN110 - FINANCIAL AID AWARD INQUIRY FIN115 - PELL GRANT INQUIRY FIN140 - SEOG INQUIRY FIN150 - CSAP INQUIRY FIN170 - LOANS, GRANTS AND SCHOLARSHIP INQUIRY 7.0 CHANGE HISTORY -------------- 8.1 VERSION NO: V5.18 CHANGE DATE: 11/15/94 PROGRAMMER NAME: SUE TATE PROGRAM CHANGE REQUEST NO: 14802 DESCRIPTION OF CHANGE: NEW RELEASE. 8.2 VERSION NO: V5.22 CHANGE DATE: 03/15/95 PROGRAMMER NAME: SUE TATE PROGRAM CHANGE REQUEST NO: 14994 DESCRIPTION OF CHANGE: UPDATED TO REFLECT SYSTEM ENHANCEMENTS. 8.3 VERSION NO: V5.24 CHANGE DATE: 05/15/95 PROGRAMMER NAME: DIANE LIVELY PROGRAM CHANGE REQUEST NO: 15761 DESCRIPTION OF CHANGE: ADDED FIVE NEW MESSAGES FOR THE COLLEGE CALENDAR.