BOOKSTORE MANAGER

For the convenience of the students and faculty, Follett Higher Education Group operates the VHCC Bookstore which is physically housed in the Southwest Virginia Higher Education Center facility on the VHCC campus. The bookstore Business Manager reports to the Regional Manager, Sales & Operations, at Follett but remains in constant contact with the Vice President of Financial and Administrative Services (VP of F&AS) and has responsibilities including the following:

1. All aspects of bookstore management and for assuring a positive impact financially, institutionally, and publicly.

2. Developing direct and responsive relations with the current partner colleges/universities of the Higher Education Center as well as VHCC students, faculty, and staff.

3. Functioning as liaison between Follett Higher Education Group and all partner colleges/ universities.

4. Providing first-line responsibility for customer service inquiries and issues.

5. Directing, scheduling, training, and counseling staff in all activities and coordination of the textbook adoption process with the faculty of all partner colleges/universities.

6. Following policies and procedures of VCCS and VHCC regarding textbook purchases and sales. Encouraging use of used textbooks where applicable. Educating students and faculty in ways to reduce textbook costs.

7. Fulfilling such other functions as may be designated by Follett or the VP of F&AS (with the approval of Follett).