4.2.1 Bookstore

The Bookstore, operated by a separate contractor, is for the convenience of the students and faculty. The Bookstore is in the Southwest Virginia Higher Education Center located on the lower portion of the VHCC campus.

4.2.1.1 Hours

The Bookstore is open approximately 40 hours per week, Monday through Friday. An exact schedule of the Bookstore hours is posted on the Bookstore door as well as the VHCC website for each semester.

Bookstore hours for classes during the first two weeks of each semester will be extended to accommodate increased use. Changes in hours will be posted and on the Bookstore door, on the VHCC website, and sent via e-mail to the campus population.

4.2.1.2 Return Policy

Before purchasing any books, students should check carefully with their instructors for the exact title, edition, and ISBN which will be used in a particular course. This information is also available on the bookstore website (http://www.vhcc.edu/bookstore).  The Bookstore has the following policy on returns:

1. Books must be returned within seven (7) days of the start of classes or 2 days of the receipt dates.
2. Sales slip must be returned with textbooks for refund. 
3. The book must be in the same condition as it was when purchased.
4. Refunds are issued in the manner the customer used to pay for the merchandise.
5. No refunds will be made on supplies.

4.2.1.3 Bookstore Web Site

The Bookstore web site is operated by the bookstore contractor and is updated regularly. The web site allows the students to place orders on-line with the option to pick up the books at the Bookstore or have them shipped to them. Payment for this option is by credit card only.

The Bookstore web site also allows the faculty and adjunct faculty to place book orders on-line, enables them to review past book orders and estimated enrollment figures, and displays ISBN information for each textbook.

4.2.2 Campus Police

The Campus Police Office is located in Room 212 of the Instructional and Student Center (ISC) Building. The Campus Police department is responsible for maintaining orderly traffic and parking control and for protection of personnel and property against violations of College rules and regulations and public laws. The Campus Police serves as the official safety officer and fleet management officer.

4.2.3 Lost and Found

The Receptionist in the Administration Building maintains a lost and found service.

All personal items found in and about the college should be turned in to the above office. They may be claimed upon proper demonstration of ownership. A “lost and found” bulletin board is located in the hall of the Instructional Building.

Hours for claiming lost and found items are from 8:30 a.m. to 5:00 p.m. Monday through Friday at the Reception Desk in the Administration Building.

Items remaining unclaimed for more than 90 days are subject to surplus or being sold at public auction, after public notice of the sale is made in the College Bulletin, posted on the “lost and found bulletin board,” and mail notice of the sale is made to the last known address of any person the college determines reasonably to be the owner.

4.2.4 Mail

Interoffice mail is picked up from and distributed to each of the administrative offices, the division offices and other designated locations each day. Out going mail will be picked up and processed at this time. Incoming mail for faculty members is distributed to the division offices each day.

4.2.5 Maintenance and Custodial Services (Buildings & Grounds)

The primary responsibility of the maintenance and custodial staff is to keep the buildings and grounds clean, in good appearances, and the equipment in proper working order.

The staff has been instructed not to disturb materials stacked on desks, chairs, window sills, etc. Material to be discarded should be placed in the waste basket or clearly marked “TRASH PLEASE DISCARD.”

The routine duties of the staff require most of their time. They are to cooperate with faculty and staff members in requests for reasonably small jobs, but jobs requiring more than a few minutes or that interfere with normal operations must be requested through the Buildings and Grounds Superintendent. Work request forms may be found in the Public Folder at Z:\DOCS\Buildings and Grounds Work Request.

The work order request should be completed in detail and submitted to the Buildings and Grounds Superintendent. If the work requires repairs or if cost is involved, the order must have the approval of the supervisor or budget manager of the area.

The work order request should answer the following questions:

1. What is the specific nature of the request for service?
2. Where is the location of the service to be provided (room number, floor, building name, etc.)
3. When is the time desired for completion?
4. Budget – what department is responsible for paying for the requested service?

The Superintendent of Buildings and Grounds will evaluate the request, prioritize the work into the work flow, and communicate with the requester as to the status of the request. Any emergency requests should be made immediately to the Buildings and Grounds Superintendent.

4.2.6 Motor Vehicles

In addition to the State Motor Pool cars, the College owns various other vehicles. Use of these vehicles is normally restricted to the special purposes for which they are assigned. Anyone having special needs should contact the appropriate staff member in charge of the vehicle or the Business Office.

Each person driving State owned vehicles is expected to become familiar with the rules and regulations concerning their use. Further information is available in the Business Office, from Campus Police, and in the automobile glove compartments.

Any person driving a State owned vehicle must have a valid driver's license. The use of State owned vehicles is restricted to employees, authorized students, and official business guests.

4.2.7 Secretarial Assistance

Division secretaries are provided to support the faculty members within the divisions.

Work study students may be employed by the Deans to assist the division secretary with appropriate tasks.

4.2.8 Student Center

Food and beverages are available through over-the-counter sales and vending machines located in the Snack Bar. This area is also for relaxation and enjoyment between classes, etc., and your cooperation is solicited in keeping this area neat and clean.

A television is provided for viewing pleasure. The College reserves the right to lower the volume of the television or to halt its use during scheduled activities which may be adversely affected by volume.

A Game Room is also provided for student use containing foose ball, air hockey, and a pool table. The College reserves the right to remove the paddles or pool cues during scheduled activities which may be adversely affected by the noise of the games.

The Snack Bar concessions are provided by an independent vendor under contract with the College. The Vice President of Financial and Administrative Services is responsible for administering the contract.

4.2.9 Copy Center

The Copy Center provides a variety of services relating to printing, office supplies, printer/copier toner, and material for the College faculty and staff.

Normal hours of operation are 10:00 a.m.-2:00 p.m., Monday through Friday. A color copier/printer/scanner is housed in the Copy Center. Advance 1-3 week notice is required for all large printing requests. This allows time to ensure the job is done accurately and on time. The electronic Print Request form is available at Z:\DOCS\Printing Request.xls (Excel document). E-mail correspondence, including requests for paper delivery, should be directed to copycenter@vhcc.edu.

It is best to send items to the Copy Center electronically for reproduction. Duplicating from a digital source yields the clearest and brightest reproductions. There may be some anomalies with shades of color that may take some time to resolve. Please keep this in mind when projecting lead time for projects. Color copying can be very expensive and should be used sparingly. Copy Center personnel will evaluate the cost associated with each request and may recommend bidding the project out to a commercial vendor or sending it to Virginia Correctional Enterprises (VCE) for completion. Further information about VCE services can be found at The VCE Print Shop website: http://www.vcedigitalworks.com/vce/printservices.htm

Specific dates and times should be given, as close to the actual time needed as possible (ASAP is not accepted). Normally, jobs will be run on a first-in/first out basis. Exceptions will be:

1. Emergency jobs specifically requested or approved by the President or Vice Presidents.
2. Booklets, manuals, large handouts, other jobs requiring special materials and/or handling. The larger special jobs may take 2-6 weeks, and the smaller special jobs may take 2-3 days, including lead time.

In order to promote efficiency in work flow, the duplicating machine operator will use professional judgment in organizing work flow with respect to size of paper, collating, and other technical production matters.

Free distribution of class handout materials, not including tests, examinations, and quizzes, is limited to fifteen pages per credit hour per student. Where supplementary texts, topical papers, programmed materials, and the like are to be used, they are to be prepared in advance and sold as a kit through the bookstore. The bookstore will sell materials prepared in this fashion at a rate of cost plus 15%, rounded to the nearest five cents per kit.

All concerned are cautioned not to violate copyright restrictions.

The copier located in the library is available on a limited basis for student and staff copying for personal use. Charges for this service are $0.10 per copy.

Other copiers, for official business, are located at several points. Charges are recorded to the using division. Jobs requiring more than 50 copies per page should be sent to the Copy Center for reproduction on the large copier/printer if color is required, or run by the originator on the Science & Engineering Technologies divisional high speed copier if only black and white is required.  A log is kept in that location for proper charge-back of copies.

Use of Duplicating Services by Community Organizations:   At its meeting on November 9, 1972, the Virginia Highlands Community College Board adopted a motion which states that duplicating services of the College are not normally to be made available to community organizations since this may conflict with commercial services available in the area.

4.2.9.1 Miscellaneous Services

Among the services also available in the Copy Center are assembling, binding, collating, cutting, drilling, folding, padding, and shredding.

4.2.10.2 Shipping and Receiving

All materials to be shipped by the College via other than the US Postal Service will be forwarded to the Copy Center or arrangements made with Copy Center personnel in the case of large, heavy items.

Likewise, all materials should be received by the Copy Center personnel. If you are expecting a package, it is helpful to notify them at copycenter@vhcc.edu to expedite delivery. If any department receives materials directly from a vendor, the Business Office should be advised immediately so that receiving reports, inventory adjustments, etc., may be made.

4.2.10 Telephones

To handle the business of the College, each faculty and staff office is equipped with a Cisco IP Phone 7940. For further instruction on the IP phone use, please see http://www.vhcc.edu/index.aspx?page=335 for a tutorials, frequently asked questions and the Unity Voice mail User Guide. The Cisco IP Phone 7940 tutorial offers several methods to help a new user become acquainted with their new 7940 IP phone. The first option is the feature page which lists the steps for referencing at a glance. The second option is the “show it” page, which allows the user to watch a demonstration on how to use the selected feature. The third option is the “try it” page, which allows the user to virtually operate the on-screen phone.

Pay telephones are installed in the Snack Bar and in the courtyard in front of the Learning Resources Center/Business Technologies Building for personal long distance calls and for student and visitor use.